Last updated: July 2026 · Applies to Courses and Marketplace Products
1. Courses
- 30-day money-back guarantee: if you are unsatisfied with a paid course, request a refund within 30 days of purchase, provided you have completed less than 30% of the course content and have not downloaded a certificate.
- Refunds are made to the original payment method via Razorpay within 7–10 business days of approval.
- Free courses, discounted bundles marked "non-refundable", and expired access periods are not eligible.
2. Marketplace Products
- Online buying: refunds/replacements for damaged, defective or wrong items must be requested within 48 hours of delivery with photos. Approved refunds are issued via Razorpay within 7–10 business days.
- Offline visit (pay & reserve): if you paid online to reserve a product and could not collect it, contact the shop within 7 days. If the shop cannot fulfil the reservation, you receive a full refund.
- Perishables, customised items and items marked "final sale" are not returnable unless defective.
- The selling shop is the merchant of record for product quality; SyllabusBook.com facilitates the payment and will coordinate refunds between you and the shop.
3. Non-Refundable Services
Job posting fees (₹799), rental listing/subscription fees, digital-marketing fees and startup pledges are non-refundable once the service is delivered or the pledge is confirmed, except where required by law or in cases of duplicate/failed transactions.
4. Duplicate or Failed Payments
Amounts debited for failed transactions are auto-reversed by Razorpay/your bank, typically within 5–7 business days. For duplicates, contact us with the payment ID.
5. How to Request a Refund
Email info@syllabusbook.com with your registered email, Razorpay payment ID and reason. We respond within 2 business days.